M&S

Love That

Challenge

M&S needed to launch its new ‘Love That’ campaign platform in a way that would cut through fashion-press fatigue, appointing Hollywood actress Gillian Anderson as the brand’s first-ever Chief Compliments Officer, and introducing her personal presence on LinkedIn, a platform not traditionally used by A-list talent.

Key Stats

343M

Reach across 69 pieces of coverage

#1

Organic news story on LinkedIn, day of launch

143,339

Impressions across 4 LinkedIn posts

4,768

New LinkedIn followers gained

3,322

Total engagements (reactions, comments, reposts)

Our Approach & Results

Approach
The 10 Group ran an integrated PR and social launch, breaking the news of Gillian Anderson’s appointment as M&S’s first-ever Chief Compliments Officer to press while simultaneously introducing her personal LinkedIn presence, pairing exclusive media relationships with always-on social monitoring to fuel real-time organic amplification as the story spread.

Results
Across four LinkedIn posts, the campaign drove 143,339 impressions, 3,322 engagements and 4,768 new followers for Gillian’s brand-new profile, organically becoming LinkedIn’s #1 news story on the day of launch. PR support delivered 69 pieces of coverage reaching 343M, including The Times, The Telegraph, Daily Mail, The Sun and Good Morning Britain.